After some, umm, over-enthusiastic pinging by a volunteer at a recent OSM Mapping Party, the springy catch on my GPS’s bike clip snapped off. In an attempt to get it fixed I left my brain out of gear and bought a second bike-mount kit from Amazon, but for reasons that still escape me only the handlebar-bit works with the ‘x’ models – in the kit there’s a replacement back for units without the SD card that have the springy-bit molded on but that doesn’t fit most models. So thinking back, I realised the removable clip I wanted had come in the original box, and as much as I fancy a new Legend HCx, I’m not paying hundreds of pounds just because of a two-pence piece of plastic broke!
But, good and surprising news came when I found a forum post that suggested phoning Garmin. Absolutely no hassle, they just sent me one in the post, for free. The cynical would say “just as well, it’s their design flaw” but I just think it’s nice when you stumble across some nice customer service – it makes a change. So if you’re having the same problem (i.e. looking for a replacement 145-00709-00), just give them a call. And a tip of the hat goes to Amazon as well for their returns policy – even refunding the postage. Nice.