For all the arguements about different email applications (and whether they are “enterprise” applications or not), there are two problems with email apps that I haven’t seen fixed anywhere – and both are to do with having conversations. Which is pretty fundamental really, since that’s what email is primarily used for.
The first things is the Sent Items folder (or whatever your application / mailbox calls it). I don’t like it. I don’t like the concept. Sure, knowing which emails were sent by me is important, but it’s trivial to work out. What I would much prefer is to keep all the messages in a conversation in the one place, so I can look at the screen, and see all 10 emails in a 10 email conversation. Mailing lists are great for this, since I get a copy back of what I sent, and it ends up nestled in amongst the rest of the conversation. If I reply to an email, I want the reply to be shown right beside the original. Anyone know of an email app that does this? I don’t really care where the email is filed, since that’s just an implemenation detail, I just want it displayed the way I want.
Secondly, ad-hoc groups of addresses are very poorly handled by email. For a growing list of people trying to arrange something, I need to make sure to include the most up-to-date list of CC’s in the conversation, which is a pain if I want to reply to a suggestion made a few hours previously. Sure, there are mailing lists, but setting them up just to arrange a theatre visit one week is a bit overkill. Micromanagement of lists of address is surely a solvable problem. Suggestions? (Preferably ones that don’t involve changing the fundamentals of SMTP or requiring everyone to use the same application…)